RETURNS & REFUNDS
We want you to love your Miss Velora order.
If something isn't right with your order, please contact us at support@missvelora.com and we'll be happy to help.
RETURN REQUESTS
Return requests must be submitted within 14 days of delivery.
To be eligible for consideration, items must be:
- Unworn and unused
- In their original condition
- With original tags attached, where applicable
- In the original packaging
- Accompanied by proof of purchase
To request a return, contact support@missvelora.com with your order number and the reason for your request.
Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide you with the appropriate return instructions and return destination.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at support@missvelora.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the problem
- A photo of the shipping package when relevant
Once reviewed, we may offer an appropriate resolution such as a replacement, partial refund, or full refund, depending on the circumstances.
MISSING ITEMS
If an item is missing from your package, please contact us at support@missvelora.com with your order number and details of the missing item.
Please note that orders containing multiple products may occasionally be shipped separately and arrive in more than one package.
CHANGE OF MIND & SIZING
We understand that sometimes a purchase simply isn't the right fit.
Eligible unused items may be considered for return within the return period. Unless the item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.
Original shipping charges, where applicable, are non-refundable.
Please review product descriptions, measurements, and size information carefully before placing your order.
EXCHANGES
We do not currently offer direct exchanges.
If you would like a different size, color, or item, please contact us regarding the original item. Once an eligible return is approved, you may place a new order for your preferred item.
NON-RETURNABLE ITEMS
For hygiene, safety, customization, or other reasons, certain items may not be eligible for return, including:
- Personalized or custom-made products
- Gift cards
- Final sale items where clearly marked
- Personal care or hygiene-sensitive products once opened or used
- Items that have been worn, used, washed, altered, or damaged after delivery
If you're unsure whether your item is eligible, contact us before returning it.
REFUNDS
Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and display the refund after it has been issued.
ORDER CANCELLATIONS
If you need to cancel or change an order, contact us at support@missvelora.com as soon as possible.
We will do our best to accommodate your request, but orders that have already entered processing or fulfillment may no longer be changed or cancelled.
LOST OR UNDELIVERED ORDERS
If tracking indicates that your order has been significantly delayed or there appears to be a delivery issue, contact us at support@missvelora.com.
We will review the shipment information with our fulfillment and delivery partners and assist you with the next steps.
Orders marked as delivered by the carrier may require additional verification or documentation before a replacement or refund can be considered.
Returns are accepted by mail only. Customers are responsible for arranging and paying for return shipping on eligible change-of-mind returns. For damaged, defective, or incorrect items, please contact us before returning the product.
We do not charge a restocking fee.
Once an approved return is received and inspected, the refund will be processed to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund.
QUESTIONS?
For any return, refund, or order issue, contact:
Please include your order number so we can assist you as quickly as possible.
MISS VELORA
Style Your Life.
Wear it. Carry it. Live it.