FREQUENTLY ASKED QUESTIONS
Everything you need to know about shopping with Miss Velora.
Can’t find what you’re looking for? We’re always happy to help at support@missvelora.com.
ORDERS
Can I change or cancel my order?
If you need to change or cancel your order, please contact us at support@missvelora.com as soon as possible.
We’ll do our best to accommodate your request. However, once an order has entered processing or fulfillment, we may no longer be able to make changes or cancel it.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible with your order number and the correct address.
If your order has not yet entered fulfillment, we’ll do our best to update it. Once an order has been processed or shipped, address changes cannot be guaranteed.
Can items from the same order arrive separately?
Yes. Some products may be fulfilled from different locations depending on inventory availability.
As a result, an order containing multiple items may occasionally arrive in separate packages and at different times.
SHIPPING & DELIVERY
Where does Miss Velora ship?
Miss Velora currently focuses on shipping to customers within the United States.
As we grow, additional destinations may become available.
How long will my order take to process?
Orders are typically processed within 1–3 business days when inventory is readily available at the fulfillment location.
Certain products may require additional sourcing or preparation, in which case processing may take approximately 3–5 business days.
Processing time is separate from shipping time.
How long does delivery take?
For products fulfilled from a U.S.-based warehouse, estimated delivery is generally 3–7 business days after dispatch.
For products fulfilled from an international fulfillment location, estimated delivery is generally 7–15 business days after dispatch.
These are estimates rather than guaranteed delivery dates. Carrier delays, holidays, weather, fulfillment location and other circumstances may affect delivery.
How can I track my order?
Once your order has been dispatched and tracking becomes available, you’ll receive a shipping confirmation email containing your tracking information.
Please allow some time for the carrier’s tracking system to update after dispatch.
Do you offer free shipping?
Yes. Miss Velora offers free standard shipping on all U.S. orders. No minimum order value is required.
RETURNS & REFUNDS
What is your return window?
Eligible return requests should be submitted within 14 days of delivery.
Items should generally be unused, unworn, in their original condition and packaging, and have their original tags attached where applicable.
Please contact us before returning anything so we can provide the appropriate instructions.
How do I request a return?
Email support@missvelora.com with your order number and the reason for your return request.
Please do not send an item to an address without receiving return authorization and instructions from us first.
What if my item arrives damaged, defective or incorrect?
Please contact us as soon as possible at support@missvelora.com.
Include your order number, a description of the issue and clear photographs or video showing the problem.
After reviewing the issue, we may provide an appropriate resolution such as a replacement, partial refund or full refund depending on the circumstances.
Do you offer exchanges?
We currently do not offer direct exchanges.
If you would like another size, color or item, contact us regarding the original purchase. Once an eligible return is approved, you can place a new order for your preferred item.
Who pays for return shipping?
If an eligible return is requested because you changed your mind, return shipping costs may be the customer’s responsibility.
If you received a damaged, defective or incorrect product, please contact us first so we can review the situation and provide the appropriate resolution.
How long will my refund take?
Once an approved return has been received and reviewed, we’ll notify you of the refund status.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.
PRODUCTS & SIZING
How do I choose the right size?
Please review the sizing information and measurements provided on the individual product page before ordering.
Sizing may vary between products, so we recommend checking the information for each item rather than relying solely on your usual size.
Will the product look exactly like the photos?
We make every effort to represent our products accurately.
However, colors and appearance may vary slightly due to lighting, photography, screen settings and normal manufacturing variations.
What if an item is sold out?
Availability can change as inventory is updated.
If a product or variant is unavailable, check back later or explore our other pieces. Selected items may be restocked depending on availability.
PAYMENTS
What currency are prices displayed in?
For customers shopping in the United States, prices are intended to be displayed in U.S. dollars (USD) where applicable.
The final amount and currency applicable to your purchase will be shown during checkout before payment is completed.
Which payment methods do you accept?
Available payment methods will be displayed securely during checkout.
The specific options available may depend on your location, device and the payment services currently supported by Miss Velora.
Is my payment information secure?
Payments are processed through secure third-party payment providers and our Shopify-powered checkout.
Miss Velora does not require customers to send payment card information to us through email or customer support messages.
MY ACCOUNT
Do I need an account to place an order?
No. You can complete your purchase without creating or signing into a customer account.
Creating or accessing your account can make it easier to view your orders and manage available account features.
How do I sign in to my account?
Select the account icon on our website and follow the sign-in instructions.
Depending on the available sign-in options, you may be able to access your account using your email address or another supported authentication method.
CONTACT & SUPPORT
How can I contact Miss Velora?
We’d love to help.
Email us at support@missvelora.com.
If your question is about an existing purchase, please include your order number so we can assist you more efficiently.
We aim to respond to customer inquiries within 1–2 business days.
Still have a question?
We’re here for you.
MISS VELORA
Style Your Life.
Wear it. Carry it. Live it.