Distance Sales Agreement

DISTANCE SALES AGREEMENT

Last updated: August 10, 2026

1. PARTIES

This Distance Sales Agreement (“Agreement”) is entered into electronically between:

SELLER

Seller / Business Operator: Mustafa Kerem UYMAZ
Trade Name: MISS VELORA
Phone: +905511762236
Address: Güzelyurt Mahallesi Alparslan Türkeş Bulvarı Kumsal Apartmanı No 2 Anamur/Mersin
Country: Türkiye

Website: https://missvelora.com

and

BUYER

The individual or legal entity placing an order through missvelora.com, whose name, contact details, billing information and delivery address are provided during checkout.

The Buyer confirms that the information provided during checkout is accurate and complete.

2. SUBJECT OF THE AGREEMENT

The purpose of this Agreement is to define the rights and obligations of the Seller and the Buyer regarding the online sale and delivery of products ordered through missvelora.com.

The essential characteristics, quantity, sales price, payment method, delivery address and applicable shipping charges of the products purchased by the Buyer are displayed during checkout and in the order confirmation.

3. PRODUCT INFORMATION

MISS VELORA offers curated fashion, accessories, jewelry, lifestyle and related products through its online store.

Product images, colors and appearance may vary slightly depending on screen settings, lighting, photography or other technical factors.

The Buyer is responsible for reviewing product descriptions, measurements, sizing information and other details before completing an order.

4. PRICES AND PAYMENT

The sales price applicable to an order is the price displayed during checkout at the time the order is placed.

Any applicable shipping charges, taxes or other fees will be displayed before the Buyer confirms payment.

Payments are processed through authorized third-party payment service providers.

An order is considered received after successful payment authorization and confirmation through the website.

5. ORDER CONFIRMATION

After an order has been placed successfully, the Buyer will receive an electronic order confirmation at the email address provided during checkout.

The Buyer is responsible for ensuring that the email address and other information provided during checkout are correct.

6. PROCESSING AND DELIVERY

Orders are generally processed within approximately 1–3 business days when inventory is readily available at the relevant fulfillment location.

Certain products may require additional sourcing or preparation. In such cases, processing may take approximately 3–5 business days.

Products fulfilled from a U.S.-based warehouse are generally estimated to arrive within approximately 3–7 business days after dispatch.

Products fulfilled from international fulfillment locations are generally estimated to arrive within approximately 7–15 business days after dispatch.

These timeframes are estimates only and may vary depending on product availability, fulfillment location, destination, carrier conditions, holidays, weather, customs procedures or other circumstances beyond the Seller’s reasonable control.

Orders containing multiple products may be shipped in separate packages.

Further information is available in the Shipping & Delivery Policy published on missvelora.com.

7. RIGHT OF WITHDRAWAL

Where applicable under consumer protection law, the Buyer may have the right to withdraw from the purchase without giving a reason within fourteen (14) days from the date the Buyer, or a third party designated by the Buyer, receives the product.

To exercise the right of withdrawal, the Buyer must notify MISS VELORA within the applicable withdrawal period by contacting:

support@missvelora.com

The notification should include the Buyer’s order number and a clear statement requesting withdrawal from the purchase.

The Buyer should not return any product before receiving return instructions from MISS VELORA.

8. RETURN CONDITIONS

Unless otherwise required by applicable law, products returned following an approved withdrawal or return request should be:

- unused and unworn;
- in their original condition;
- with original tags attached, where applicable;
- in their original packaging; and
- accompanied by proof of purchase.

Items that have been worn, used, washed, altered or damaged after delivery may not qualify for return except where mandatory consumer rights provide otherwise.

9. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal may not apply to products excluded by applicable law.

Depending on the nature of the product, this may include, where legally permitted:

- personalized or custom-made goods;
- goods that cannot be returned for health or hygiene reasons once unsealed or used;
- gift cards;
- final-sale items where permitted by applicable law; and
- other products legally excluded from withdrawal rights.

Mandatory consumer rights under applicable law remain unaffected.

10. RETURN SHIPPING

If the return is due to a damaged, defective, incorrect or otherwise non-conforming product, MISS VELORA will review the issue and determine the appropriate resolution.

If an eligible return is requested solely because the Buyer changed their mind, return shipping costs may be the responsibility of the Buyer unless applicable law requires otherwise.

The Buyer must not send a return to an address without first receiving return instructions from MISS VELORA.

11. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

The Buyer should inspect the order promptly after delivery.

If an item arrives damaged, defective or incorrect, the Buyer should contact support@missvelora.com as soon as possible.

The Buyer may be asked to provide:

- the order number;
- a description of the issue;
- photographs or video showing the issue; and
- photographs of the shipping package where relevant.

Depending on the circumstances, MISS VELORA may provide a replacement, partial refund, full refund or another appropriate remedy.

12. REFUNDS

Where a refund is approved, the refund will generally be issued to the original payment method used for the order.

Processing times may vary depending on the Buyer’s bank, card issuer or payment provider.

Original shipping costs may be non-refundable unless applicable law requires otherwise or the return results from an error attributable to the Seller.

13. ORDER CANCELLATION

If the Buyer wishes to cancel or modify an order, the Buyer should contact support@missvelora.com as soon as possible.

MISS VELORA will make reasonable efforts to accommodate the request.

However, once an order has entered processing or fulfillment, cancellation or modification may no longer be possible.

14. DELIVERY ISSUES

The Buyer is responsible for providing a complete and accurate delivery address.

MISS VELORA is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the Buyer, except where applicable law provides otherwise.

If tracking information indicates a significant delay, delivery issue or apparent loss, the Buyer should contact support@missvelora.com so that MISS VELORA can review the issue with the relevant fulfillment and shipping partners.

15. COMPLAINTS AND CUSTOMER SUPPORT

Questions, complaints and requests relating to an order may be submitted to:

MISS VELORA
Email: support@missvelora.com
Website: https://missvelora.com

Customers should include their order number when contacting MISS VELORA about an existing purchase.

16. PRIVACY

Personal information provided by the Buyer is processed in accordance with the Privacy Policy published on missvelora.com.

Personal data may also be processed by Shopify, payment providers, fulfillment providers and shipping partners to the extent necessary to process payments, fulfill orders, deliver products, prevent fraud and provide customer support.

17. APPLICABLE CONSUMER RIGHTS

Nothing in this Agreement is intended to exclude, restrict or waive consumer rights that cannot legally be excluded or limited.

Where mandatory consumer protection rules apply to the Buyer, those rules will prevail over any conflicting provision of this Agreement.

18. ELECTRONIC ACCEPTANCE

By completing an order through missvelora.com, the Buyer confirms that they have had the opportunity to review the product information, price, shipping terms, return conditions and other relevant information presented before purchase.

The Buyer acknowledges that this Agreement and the applicable store policies are made available electronically.

19. RELATED POLICIES

This Agreement should be read together with the following policies available on missvelora.com:

- Privacy Policy
- Shipping & Delivery Policy
- Returns & Refunds Policy
- Terms of Service

20. CONTACT INFORMATION

MISS VELORA

Website: https://missvelora.com
Email: support@missvelora.com
Business Location: Canada